Real people. Real replies.
Questions about your order, the powder, or whether any of this is right for your cat? We answer everything within one working day. Every message is read by our team, never a bot.
Send us a message.
The more you tell us, the better we can help. If it is about an order, include your order number. If it is about your cat, tell us what they eat and how they took to it so far.
Or reach us directly.
If you already know what you need, or prefer email.
Response within 1 working day.
9am to 5pm GMT. We ship worldwide, so if you are writing from another timezone your reply may land overnight.
We can tell you how to use a powder. We cannot tell you what is wrong with your cat, and we will not guess.
“Every email lands in my inbox. I read them all, and often reply personally. If your question needs a vet, we’ll say so plainly. We’re not one, and we won’t pretend to be.”
Stacey Sunnberg
Founder, Sephirea