Everything you might ask.
The questions cat owners actually send us, answered properly. If yours isn’t here, we’re one email away.
I already bought a fountain. Why would this be any different?
Because a fountain changes how the water is presented, not whether your cat is interested in it. That is why the story is so often the same: a brilliant first week, real curiosity, and then it slowly turns into an expensive thing you clean on Sundays.
This works from the other direction. Rather than making the bowl more appealing, it gives the water itself a smell and taste your cat actually wants. And because it stirs into wet food just as easily, it does not depend on your cat walking over to a bowl at all.
My cat only eats dry food. Does that change anything?
It changes the maths. Cats fed wet food take in a large share of their water with the meal itself. On a dry diet that share simply is not there, so the whole amount has to come from the bowl instead.
If your cat is a dry-food cat, you have two ways to use this. Stir it into their water, or add a splash of water to the biscuits and stir it through that.
How do I know how much my cat is actually drinking?
Most owners do not, and that is not carelessness. Cats drink in short visits, often at night, often from the tap or a plant pot or a puddle in the garden. With more than one cat in the house it stops being measurable at all.
If you want a rough read, put out one bowl for a few days, fill it from a measuring jug and note what goes back in. And if your cat’s drinking changes noticeably in either direction, that is a conversation for your vet rather than for us. A sudden shift in thirst is worth a professional look.
My cat is unbelievably fussy. What are the odds, honestly?
We would rather you went in assuming it might not work. Fussy cats refuse things for reasons that have very little to do with taste: an unfamiliar smell on a familiar bowl, a change in texture, or the fact that you stood there watching them.
What we can say is that this is a fine powder that dissolves rather than sitting on the surface, and that how you introduce it matters more than most people expect. Start with a fraction of a scoop for the first few days and build up from there. A lot of refusals come from going in at full strength on day one.
What does it taste like to a cat?
Cats cannot taste sweetness at all. What draws them is savoury and meaty, and more than anything it is smell rather than taste that decides whether they commit to a bowl.
That is what this is built around. It is salmon, and the flavour is there for one purpose only, which is to make the water worth walking over to.
There is one flavour and there will not be a range. Salmon is about as close to a safe bet as cats allow, and a single base that most cats accept beats a shelf of options where you gamble on picking the right one. If your cat has ever reacted badly to fish, this is not the one for you.
What if my cat just refuses it?
Then you should not be paying for it. If your cat will not touch it, email us within 60 days of your first order and we will refund you in full. There is nothing to post back to us.
We would rather carry that cost than have another unopened tub sitting at the back of your cupboard next to the fountain.
How do I actually use it?
In wet food: mix one scoop all the way through the meal rather than leaving it sitting on top. A cat that spots something new on the surface is far more likely to walk away from the whole bowl.
In water: one scoop per 250 ml, stirred until it dissolves, then empty and refill the bowl every day. Flavoured water is not the same as plain water and it does not keep.
Once a day either way, at whichever meal fits your routine. Doing it at the same time each day is worth more than doing it at the perfect time.
How much do I give?
One 3 g scoop per cat per day, and the scoop is in the tub. There are no weight bands to work out. Almost every adult cat sits between 3 and 6 kg, and one level scoop covers that whole range.
If your cat is over roughly 7 kg, use one and a half. For the first three or four days use half a scoop while your cat gets used to the smell, then move up to the full amount.
How long before I know whether it is working?
Faster than you would expect, because the thing you are watching for is behaviour rather than anything you have to measure. Either your cat goes to the bowl and drinks, or it does not. Most owners have a clear answer inside the first week.
If your cat is cautious at first, give it the full ten days at a reduced amount before you decide. Cats reject new smells first and reconsider later, which is exactly why we made the guarantee 60 days rather than 14.
I have several cats sharing bowls. How does that work?
Measure per cat and add it to separate bowls where you can. In a shared water bowl you have no way of knowing who drank what, and in a multi-cat house there is usually one confident drinker and one who waits.
If separate bowls are not realistic, dose for the total number of cats and put out more than one water station in different rooms. That is worth doing regardless of what you stir into it.
My cat is on medication or under treatment. Can I still use it?
Ask your vet first, and take the tub with you so they can read the label themselves. This is a complementary pet food rather than a veterinary product, and if your cat is being treated for anything, your vet is the one who should decide what goes in the bowl alongside it.
The same applies if your cat is pregnant, nursing, or still a very young kitten.
My cat only ever drinks from the tap. Is this pointless?
Not at all, but use the wet food route rather than the water route. A cat that has decided the tap is the only acceptable source is not going to be talked out of it by anything you put in a bowl.
Stirring it through food takes the bowl out of the argument entirely, which is the whole reason it comes as a powder rather than as a liquid you add to water.
How does the subscription work?
Pick your delivery frequency at checkout, either 30 or 60 days. Your card is only charged when a tub actually ships. Three days before every order goes out you get an email with a one-click option to skip or pause it.
Pause, skip, change frequency or cancel from your account whenever you like. No fees and no minimum commitment.
What is the guarantee, exactly?
60 days from your first order. If your cat will not take it, email us and we will refund you in full. You keep the tub, and there is nothing to send back.
The guarantee covers first orders only, one tub per household.
Where do you deliver, and how quickly?
Worldwide. Most orders leave us within one working day, and tracking lands in your inbox as soon as yours is on its way. Delivery times vary by country and are shown at checkout.
Duties and import charges outside our home market are set by your own customs authority and are not included in the price at checkout. If your parcel has not turned up within the window shown, email us and we will sort it.
We answer every email personally.
If your question isn’t here, write to us. Real people, real replies, usually within a working day.
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